Return policy
Our Commitment: At hawaiisunglasses.shop, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Eyeglasses must have the original tags attached and be unworn to qualify for a return.
Initiating a Return:
- To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order.
- Please provide your order number and a brief explanation of the reason for the return.
Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing Time:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Refunds are typically processed within 7 business days of receiving the returned merchandise.
- Please allow additional time for the refund to reflect in your account based on your financial institution's processing times.
Exchanges:
- If you would like to exchange your item for a different size, color, or style, please contact our customer service team for assistance.
- Exchanges are subject to product availability.
Non-Refundable Items:
- Certain items are not eligible for return or refund, including prescription lenses that have been customized to your specifications.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We will work with you to resolve the issue promptly and ensure your satisfaction.
Cancellation Policy:
- Orders may be canceled within 24 hours of purchase for a full refund.
- After 24 hours, orders are subject to our standard return policy.
Contact Us:
- If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact us at [email protected].
- Our customer service team is available to assist you and ensure a seamless return process.
Thank you for choosing hawaiisunglasses.shop for your eyewear needs. We value your satisfaction and are committed to providing exceptional customer service. If you have any further questions about our return policy or any other aspect of our services, please feel free to reach out to us. We appreciate your business and look forward to serving you again in the future!