Shipping policy

Order Processing:

  • At hawaiisunglasses.shop, we strive to process orders promptly to ensure timely delivery to our customers.
  • Orders are typically processed within 2-3 business days after payment confirmation.

Shipping Time:

  • Shipping times typically range from 7 to 15 business days, depending on the destination and shipping method selected.
  • Please note that shipping times may be affected by factors beyond our control, including customs clearance, weather conditions, pandemics, and remote locations.

Shipping Costs:

  • Shipping costs will be calculated and displayed at checkout based on the shipping destination and selected shipping method.
  • We offer various shipping options to accommodate your preferences and budget.

International Shipping:

  • hawaiisunglasses.shop offers international shipping to most countries worldwide.
  • International shipping times may vary and are subject to customs clearance procedures in the destination country.

Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment using the provided tracking number.

Customs and Duties:

  • International orders may be subject to customs duties, taxes, and import fees levied by the destination country.
  • Customers are responsible for any customs charges incurred upon importation of their orders.

Shipping Restrictions:

  • We do not ship to PO boxes or APO/FPO addresses.
  • Certain items may be subject to shipping restrictions based on local regulations.

Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate and complete to avoid delays or misdeliveries.
  • Customers are responsible for providing a valid delivery address at the time of purchase.

Delivery Attempts:

  • In the event of failed delivery attempts, the shipping carrier may make additional delivery attempts or hold the package at a local distribution center for pickup.
  • Customers should monitor their shipment tracking information for updates and contact the shipping carrier if necessary.

Delayed or Lost Shipments:

  • In rare cases of delayed or lost shipments, please contact us at [email protected] for assistance.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive your order promptly.

Change of Address:

  • Requests for changes to the shipping address after an order has been processed may incur additional fees and delays.
  • Please contact us as soon as possible if you need to change your shipping address.

Holiday Shipping:

  • During peak holiday seasons, shipping times may be longer than usual due to increased order volumes and carrier delays.
  • We recommend placing orders in advance to ensure timely delivery during these periods.

Customer Support:

  • If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact us at [email protected].
  • Our customer support team is here to help you with any inquiries and ensure a smooth shopping experience.

Thank you for choosing hawaiisunglasses.shop for your eyewear needs. We are committed to providing you with high-quality products and reliable shipping services. If you have any further questions about our shipping policy or any other aspect of our services, please feel free to reach out to us. We appreciate your business and look forward to serving you!